Human. Believer that people & organizations will fully thrive once we “Lead From The Heart.” Author, Keynote Speaker, Fast Company Columnist & Change Agent.
Mark C. Crowley spent over 25 years in the dog-eat-dog world of financial services, an environment known for its heartlessness and “take no prisoners” attitude.
Twice, he held national-level responsibilities – most recently as Senior Vice President-National Sales Manager for Investment Products at one of America’s largest financial institutions, where he was named “Leader of the Year.”
What he ultimately discovered is that his chosen management style was truly uncommon in business, yet extraordinarily productive.
His teams repeatedly excelled. When asked what he was doing differently, Mark replied, “It’s the same disciplined approach others have with numbers and production…but mine is with people. You could say I manage the emotional side of work. I intentionally make people feel valued. I identify their raw talents and seek ways to maximize their full potential. I express my deep belief in them, give them voice, proactively coach and teach them – and make a deliberate point of honoring and recognizing all their achievements.”
As a result, Mark’s people consistently scaled mountains for him. Intrigued by their unwavering achievements, Mark decided to leave the financial services world and devote himself to fully answering the question: “What happens inside of people that makes them fully committed to doing extraordinary work?”
His research led to the publication of his first book, Lead From The Heart, and his work as a speaker and consultant for companies and organizations seeking to achieve and sustain uncommonly high engagement and performance.